This English text is a translation provided for your convenience. Only the German AGB are legally binding.
1.) Conclusion of the parking contract
The contracting parties are BD Parkraum GmbH and the customer, or a person instructed by the customer. By handing over the vehicle and the vehicle key, the customer declares their agreement to these terms and conditions.
The customer likewise accepts these terms and conditions when booking a parking space online or by telephone.
By parking a car the customer is also bound by these terms and conditions.
1a.) By concluding a BD Parkraum GmbH contract, the applicant (customer) and BD Parkraum GmbH agree that BD Parkraum GmbH will, after the vehicle has been handed over, move the customer’s vehicle to a suitable parking area for a fee and keep it there for the agreed period.
1b.) The application to conclude a BD Parkraum GmbH contract can be submitted by the applicant by telephone, fax or email, or online by making a reservation. In the case of a written application, the contract is concluded if the applicant is not notified of its rejection within 24 hours. In the case of a verbal agreement, the BD Parkraum GmbH contract is concluded when the vehicle and vehicle key are handed over to BD Parkraum GmbH and the application form is signed.
2.) Fees
The fee falls due when the vehicle is collected and must be paid before the vehicle is handed back. The prices applicable in each case are published on the internet and, on request, made known by sending a price list.
3.) Handover of the vehicle; handover report; items inside the vehicle
3a.) The customer must point out any unusual dimensions and characteristics of the vehicle (e.g. spoilers, side skirts, lowered suspension, unusual handling) as well as any particular susceptibility to damage (e.g. loose parts).
3b.) Liability if the vehicle key is not handed over
If the customer does not hand over the vehicle key, the vehicle will not be moved by BD Parkraum GmbH. The German Road Traffic Regulations apply throughout the company premises.
Claims for damages by the customer for damage to the vehicle are excluded unless they are based on intentional or grossly negligent conduct by BD Parkraum GmbH, its legal representatives or vicarious agents.
Liability for damage arising from injury to life, limb or health that is based on a negligent or intentional breach of duty remains unaffected.
BD Parkraum GmbH is entitled, but not obliged, to photograph existing pre-damage to the vehicle for documentation purposes.
The customer is obliged to remove valuables and loose items from inside the vehicle. Liability for the loss of such items is governed by no. 7c of these terms and conditions.
3c.) Vehicle inspection and liability when the key is handed over
If the customer hands over the vehicle key, they are obliged to inspect the vehicle together with an employee of BD Parkraum GmbH before handover. Existing damage must be documented completely and unambiguously in the handover report; this includes in particular written details and photographs, which become part of the report. The customer must arrive at the handover location in good time so that a proper inspection is possible.
If the customer fails to carry out the inspection or refuses to allow it, they bear sole responsibility for undocumented damage. All claims for vehicle damage are excluded in this case unless they are based on intentional or grossly negligent conduct by BD Parkraum GmbH, its legal representatives or vicarious agents.
Liability for damage arising from injury to life, limb or health that is based on a negligent or intentional breach of duty by BD Parkraum GmbH or its vicarious agents remains unaffected.
3d.) The customer is liable for all soiling caused by oil or other fluid losses from their vehicle.
4.) Parking period; consequences of exceeding the agreed parking time: €20 – €30 per additional day.
4a.) The maximum period for parking the vehicle is three months. A longer period must be agreed in writing in advance in individual cases. In such a case BD Parkraum GmbH is entitled to demand an advance payment in the amount of the period exceeding the three-month period.
4b.) If the vehicle is not collected within two weeks of the end of the parking period agreed in the application form, BD Parkraum GmbH is entitled to move the vehicle to a public, generally accessible car park or to have it towed away.
5.) Performance of the contract; non-performance
5a.) The customer is obliged to inform BD Parkraum GmbH of changes to the order, in particular changes to the travel dates, in good time, but no later than one hour before the time specified in the order form. If the changed details are not passed on to BD Parkraum GmbH in good time, BD Parkraum GmbH may demand compensation from the customer for the additional expense, in particular for making the vehicle available again, in accordance with the price list applicable at the time. The customer is also liable in this respect for mistakes made by an authorised person.
BD Parkraum GmbH should be informed via the mobile number +49 40 573 076 42.
5b.) If the cancellation is made at least 24 hours before the time of handover, no cancellation costs are incurred. For this, please contact BD Parkraum GmbH by email or WhatsApp.
If the cancellation is made less than 24 hours beforehand, BD Parkraum GmbH is entitled to reasonable compensation, which includes a flat cancellation fee of 100% of the agreed price.
5c.) Claims for damages, e.g. for missed flights as well as for other missed appointments and for further costs incurred by the customer, are excluded.
6.) Withdrawal from the contract, withdrawal of a parking reservation.
BD Parkraum GmbH reserves the right to withdraw from the contract or from the parking reservation at any time at its own discretion, depending on the volume of bookings, if demand exceeds capacity – even after a successful booking.
BD Parkraum GmbH does not undertake to accept the contract on site after a booking or after an online payment; the parking reservation can be withdrawn or refused at any time.
7.) Free shuttle transfer and special conditions
BD Parkraum GmbH offers all customers a free shuttle transfer to the airport and from the airport to the car park.
This additional service (free shuttle) is independent of the services booked with us.
The shuttle transfer is not binding and can be withdrawn in whole or in part by BD Parkraum GmbH at any time.
While the shuttle is being used, BD Parkraum GmbH accepts no liability for any claims for compensation that could arise from the shuttle transfer.
The customer should arrive on the premises of BD Parkraum GmbH at least 3 hours before the scheduled departure time; otherwise a smooth process cannot be guaranteed.
Any claims for liability are excluded from the outset.
The car park can also be used without the shuttle transfer.
The shuttle is free of charge and non-binding at all times; the transfer offered has no influence on the fees for the desired parking periods or services.
Customers are of course free to use public transport or a taxi at their own discretion, independently and without any surcharge payable to BD Parkraum GmbH.
The shuttle transfer is excluded from commercial use of the services of BD Parkraum GmbH and is a voluntary and private service provided by the company.
7a.) Seat reservation for the harbour shuttle (cruise terminals)
(1) The shuttle transfer between the car park Modering 1 and the cruise terminals (Cruise Center Altona, HafenCity and Steinwerder) runs at fixed departure times. Reserving a seat for the trip to the terminal and for the return trip is part of the transfer and mandatory. The customer makes the reservation online with the number plate, booking number or name at www.bd-parkraum.de/abholung/hafen-shuttle. The number of seats is based on the number of persons booked; up to four persons are included in the parking price, each additional person costs EUR 20.00 (both ways), payable on site.
(2) If a departure is fully booked, the customer must choose another available departure. BD Parkraum GmbH determines which terminal a departure serves.
(3) The customer must be at the car park Modering 1 at least 15 minutes before the reserved departure, or be ready in the pick-up zone of the terminal at the reserved pick-up time. If the customer arrives late, a punctual transfer cannot be guaranteed; transport on a later departure is only possible if seats are available.
(4) If the customer has not reserved a seat or arrives late, BD Parkraum GmbH does not guarantee a punctual transfer. In this case the customer must arrange transport to or from the terminal himself at his own expense (e.g. taxi). These costs and any resulting consequential damage will not be reimbursed by BD Parkraum GmbH. Liability for intent and gross negligence and for damage resulting from injury to life, body or health remains unaffected.
8.) Return of the vehicle
The vehicle is only returned to the customer or an authorised person once the fee has been paid. The fee can be paid in cash or by debit card/credit card. Return to third parties only takes place on presentation of a power of attorney issued by the customer or authorised person and appropriate identification (identity card/passport).
9.) Liability of BD Parkraum GmbH, insurance cover
BD Parkraum GmbH is liable from the time the vehicle key is handed over by the customer until the vehicle is returned (no. 6 of these terms and conditions) in accordance with the following provisions.
9a.) Handover in the dark, in the wet or with a soiled vehicle (WITH key handover)
Applies only if the vehicle is moved by the company
If the vehicle is handed over in the dark or with rain-soaked, iced-up or heavily soiled bodywork, the customer acknowledges that a complete visual inspection is not possible under these conditions. Subsequent complaints regarding paint, bodywork or surface damage are excluded unless they are based on intentional or grossly negligent conduct by BD Parkraum GmbH, its legal representatives or vicarious agents.
The customer is obliged to notify us before handover of any special vehicle features, existing pre-damage or technical peculiarities that could affect the use, manoeuvring or storage of the vehicle. If the customer fails to provide this information, any liability for damage resulting from it is excluded.
9b.) Handover in the dark, in the wet or with a soiled vehicle (WITHOUT key handover)
If the vehicle is handed over in the dark or with rain-soaked, iced-up or heavily soiled bodywork and the vehicle key is not handed over, a complete visual inspection by BD Parkraum GmbH is not possible. In this case the customer bears sole responsibility for paint, bodywork or surface damage that is not recognised or not documented.
All subsequent complaints about such damage are excluded unless they are based on intentional or grossly negligent conduct by BD Parkraum GmbH, its legal representatives or vicarious agents.
The customer must also ensure that the vehicle is in a roadworthy and proper condition. No liability is accepted for damage resulting from pre-damage, technical peculiarities or an improper condition of the vehicle.
9c.) BD Parkraum GmbH is generally not liable for the loss of items from inside the vehicle or from the boot.
10.) Payment terms
Payment is made when the vehicle is accepted, by the customer or the authorised second person, either in cash (net) or by credit or debit card.
11.) Right to cancel any bookings and reservations
BD Parkraum GmbH reserves the right, in the event of overbooking, to move the vehicles to an adjacent car park and to leave them there for the duration of the rental period.
The car park operator BD Parkraum GmbH may also cancel reservations at any time; even parking spaces that have already been paid for may be cancelled by the provider BD Parkraum GmbH at any time.
Parking spaces with incorrect prices or allocated in error can likewise be cancelled at any time.
The amounts paid are then refunded by BD Parkraum GmbH or by the third-party provider.
12.) Handing the vehicle over to the wrong provider
If the vehicle is handed over to another provider even though a booking confirmation from BD Parkraum GmbH exists, BD Parkraum GmbH accepts no liability for returning the vehicle or for any damage or financial loss incurred.
13.) Company premises / entrance height restriction
The German Road Traffic Regulations apply throughout the company premises.
Please adapt to the traffic by driving at walking pace across the entire site.
The customer is fully liable for damage to car park structures, pillars, fences, signs or other company property.
The entrance restriction of the car park is a maximum height of 2.00 m.
This height must be observed for every car without fail.
If the car does not fit into the car park because of its height, the booked parking price must still be paid to BD Parkraum GmbH in full, even without arrival or without parking the car.
14.) Place of jurisdiction
The place of jurisdiction is the city of Hamburg, unless mandatory statutory provisions provide otherwise.
15.) Severability clause
Should individual provisions of this contract, including this provision, be or become invalid in whole or in part, the validity of the remaining clauses shall remain unaffected. The invalid provisions shall be replaced by the respective statutory provision that comes closest to the regulatory objective of the invalid clause.
Terms and conditions as at 12/2025